Freshdesk

Freshdesk 104033

Streamline your and make customers happy 4t5a50

App info 5d333i

9.3.0
Business
May 21, 2025
484,060
Freshworks Inc
Android 7.0+
Everyone
Get Freshdesk for Free on Google Play
APK
ment

App description s1a4r

Android App Analysis and Review: Freshdesk, Developed by Freshworks Inc. Listed in Business Category. Current Version Is 9.3.0, Updated On 21/05/2025 . According to s reviews on Google Play: Freshdesk. Achieved Over 484 thousand Installs. Freshdesk Currently Has 9 thousand Reviews, Average Rating 4.3 Stars

Deliver exceptional customer on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer software by Freshworks Inc. that lets you your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

1. Get a quick overview of your helpdesk. Access all tickets available to you.
2. Prioritize the tickets that need your attention with filters before responding.
3. Manage your - Set priorities, assign agents, change tickets statuses.
4. Race through routine actions with one-click scenario automations.
5. Delete tickets and block spam right from your phone.
6. Log time spent on a ticket.
7. Stay informed about all updates and changes with push notifications.
We are currently offering version 9.3.0. This is our latest, most optimized version. It is suitable for many different devices. Free directly apk from the Google Play Store or other versions we're hosting. Moreover, you can without registration and no required.

We have more than 2000+ available devices for Samsung, Xiaomi, Huawei, Oppo, Vivo, Motorola, LG, Google, OnePlus, Sony, Tablet ... with so many options, it’s easy for you to choose games or software that fit your device.

It can come in handy if there are any country restrictions or any restrictions from the side of your device on the Google App Store.

What's New 4d631z

We've just released a new version with a few bug fixes and performance enhancements to make your journey even smoother. Enjoy!

Rate and review on Google Play store 6uy2a

4.3
8,613 total
5 72.6
4 10.1
3 5.5
2 1.8
1 10.1

Total number of ratings 144j5j

Total number of active s rated for: Freshdesk

Total number of installs (*estimated) 193s3e

Estimation of total number of installs on Google Play, Approximated from number of ratings and install bounds achieved on Google Play.

Recent Comments 5l362y

Glenn Bristol 38161y

The app frankly works better than the web portal at this point (and the web portal is fine for the most part- just gets confused and tries to use keyboard shortcuts at random times while you're typing a reply or note, even if they're disabled). Everything in the app is deliberate and intuitive. Easy to determine and modify current status, filter views, use canned replies, etc. I'd like to be able to insert the KB friendly name (and not just the URL), but that's firmly under "nice to have".

A Google 1zq2i

The redesign was decent. However, the ability to read Company Notes was removed. This is a large problem for my company. My staff in the field routinely referenced Company specific notes. Our only option now would be to go back and convert all Company Notes to Solutions, which should be a completely unnecessary process and waste of time. Update: New version and same issue. Still no access to important notes. Subtract another star.

A Google 1zq2i

*Update* The biggest drawback on this app is the notifications. Even when following all directions from Freshdesk it often takes 30 minutes or more for my phone to get a notification of a new ticket. Some of my co-workers are unable to receive notifications at all. *Original Review* Awesome set up. I loved that it checked with me when I accidentally pushed send on an email that I said "I have attached ..." And never attached a file to.

Serge Gukasov 6m5a1w

Annoying notifications. I keep getting a notification for same event multiple times a day, even though there were no updates since I checked the ticket. "Someone responded to your ticket!" Tap notification and it takes me to a ticket that I responded to 2 hours ago that had no updates since. Afterhours? "Someone responded to your ticket. Now. +4 notifications" tap notification, open ticket, this actually happened 3 hours ago. Phone keeps going off all day for no reason. Infuriating.

A Google 1zq2i

Great when it connects. After a few days I get a can't connect error. Opening Freshdesk in my browser from my phone then restarting the app fixes the problem. But it would be great if it starts 100% of the time. ed and they are trying to determine cause now. Otherwise easy to use instead of using through browser.

Julia 4d2b2c

The analytics filters are a pain to use, if they work at all. Most times I end up having to resort to the web version, which defeats the purpose of having a mobile app. The app shows as " Desk" in my library. Name it Freshdesk, please. We all have too much going on to your cutesy nickname when we're trying to get work done.

Brandon Lucas 5e73t

Great app. I use it daily to track tech work orders. Previous versions allow you to take a photo and it immediately ed a reduced resolution to your notes for that ticket. Now I have to take a photo outside of the Freshdesk app and hope that it will allow me to the photos afterwards. They need to bring the old picture functionality back. Otherwise, it's easy to use.

A Google 1zq2i

The app is just ok. It has limited functionality. I manage our team and wish there wes more flexibility in which tickets you can pull up (if I just want to see resolved tickets, for example). Also, it would be nice if you could just view solutions without having to search for a specific thing and make edits. I can't really do what I need to do from the app without these features.

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