EZMaxRequest a2447

Android App Analysis and Review: EZMaxRequest, Developed by InterPro Solutions, LLC. Listed in Productivity Category. Current Version Is 1.2.5, Updated On 30/10/2024 . According to s reviews on Google Play: EZMaxRequest. Achieved Over 46 Installs. EZMaxRequest Currently Has 1 Reviews, Average Rating 5.0 Stars

EZMAXREQUEST MAXIMO MOBILE APP - A BETTER WAY TO INITIATE AND TRACK WORK REQUESTS

Great operations and maintenance start with a great community experience. For most organizations, that means a reliable and simple way for community to initiate work requests, track progress, and interact with technicians.

Usually, initiating a work request means a call, online form submission or email to a service center, where the service center team enters the request information into IBM Maximo®. Once the work order is initiated and assigned, there's typically a number of phone calls, voice-mails and emails – both inbound and outbound—to provide schedule and progress updates, or gather additional information. It’s frustrating for the requestor, and equally so for the service center team.

EZMaxRequest Maximo mobile app is a full-featured Maximo mobile app that streamlines request management by enabling authorized community to initiate a Maximo work request, pictures, communicate with service providers, and enjoy real-time visibility into ongoing progress -- all from an intuitive, secure mobile app that is easily tailored your organization’s specific needs.

EZMaxRequest Key Features

WORK REQUEST INITIATION

EZMaxRequest enables authorized community to initiate requests accompanied by pictures, mark-ups and descriptions (enabled with voice to text), and enjoy real-time visibility into request status and progress.

REQUEST MANAGEMENT

EZMaxRequest Maximo mobile app provides a simple to use istrative tool that allows your service center team to easily manage and continuously monitor community work requests. Filter requests, change status, and review and manage requestor information all within an intuitive interface.

CUSTOM FORMS

Design your own custom forms using the integrated form editor tool. EZMaxRequest allows you to specify the types of inputs requesters can fill out and has drag and drop functionality so you can easily organize and re-order your form. Active forms enable requesters to enter work requests directly into your EAM. Additionally, EZMaxRequest saves all form versions allowing you to use the revision history to access prior versions.

PUSH NOTIFICATIONS

Proactively notify requestors of ongoing progress toward resolution, including real-time receipt, technician assignment, and key status changes. Technicians using EZMaxMobile also receive real-time assignment notifications directly to their mobile devices.

CONFIGURABLE UI

Easy to configure forms provide unlimited flexibility to create an end-to-end experience that aligns with your organizational needs, builds community trust and drives satisfaction.

MAP VIEW

Easily input the service location from a map of selectable locations. s can use their map view to analyze the distribution of work requests across locations, and group technician assignments by proximity.

MAXIMO INTEGRATION

EZMaxRequest Maximo mobile app integrates seamlessly with Maximo. All requests are subject to the same rules, permissions, validations and workflows that occur in your current service center environment. Requestors only see information that your business rules allow.

CONVERSATIONS

Enable conversations between your team and your community . Service providers can reach out to requestors to learn more about task specifics. To preserve the dialogue, the entire conversation history is logged to the Maximo work record.

AUTHENTICATION

EZMaxRequest employs powerful standards-based authentication, allowing secure and through social identity providers such as Google, Facebook, and Amazon via OAuth 2.0, and integration with SSO solutions and enterprise identity providers such as Microsoft Active Directory via SAML 2.0. s can enable multi-factor authentication (MFA) and receive onetime codes to prevent unwanted access.

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